1. Search our EduCatch Knowledgebase


2. Submit a ticket by logging into your billing panel to view the current network/server status.
Note: If you cannot gain access to the billing panel, please submit a ticket to the Password Resets department with as much identifiable account information that you know.


3. If your website is down or you feel your issue is an immediate emergency, you may call 1.800.250.7344, option 2. No other issues will be handled via the phone. Please try to submit a ticket beforehand so we can reference it. Thank you.